Thursday, January 03, 2008
Back to Xbox support...
So I've finally got round to trying to fix the Xbox Live problems on my recently repaired 360. Just like on my first repaired 360, the licenses for the downloaded games were not transferred to the new console. This means that I can only play them if I am signed in with the XBL account that purchased them and connected to the XBL network.
I now have an incident number and a promise that someone will call me back in the next two days to resolve this. From what I've heard at work, this process - moving the license on the back-end server from one console serial number to another can take a few weeks. I just wish they had got it right before sending the replacement console back to me in the first place.
I now have an incident number and a promise that someone will call me back in the next two days to resolve this. From what I've heard at work, this process - moving the license on the back-end server from one console serial number to another can take a few weeks. I just wish they had got it right before sending the replacement console back to me in the first place.
Labels: Xbox
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Hello, I'm getting ready to send in my 360 and fear the worst in regards to all my purchased games/content from Xbox Live. I have a couple 360's and both my girlfriend and I have gamertags that purchased content with this dead box (RRD). I'm extremely interested in hearing about your experience. Luck to you!
# posted by 
: 10:15 AM, January 26, 2008
: 10:15 AM, January 26, 2008
It's a poor experience. The people I talked to at Xboxc Support are just so inept. I knew more about what they needed to do than they did. Be prepared to be told to do things that are not going to work to resolve the problem. What SHOULD happen is that after some basic testing (re-download an XBL game you have already purchased) they should escalate the problem to a supervisor who then collects some information (console ID and serial number, purchasing gamertag, a game you have bought, SR for the repair) escalates it to Microsoft for license checking. If you have any trouble, tell the support person to read KnowledgeBase article 930017.
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